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  • What services do you offer?
    We offer a wide range of nail and beauty treatments including: Nail Services: Manicures, Pedicures, Gel Nails, BIAB Nails, Nail Art, Nail Extensions, Removals. Beauty Services: Facials, Hydrafacials, Lashes, Waxing, Threading Packages: We also offer custom packages.
  • Do I need to make an appointment?
    While walk-ins are welcome, we highly recommend making an appointment to ensure you get the time slot that works best for you. You can book online or call us directly at 0203375848.
  • How early should I arrive for my appointment?
    We recommend arriving 10-15 minutes before your scheduled appointment time. This allows you to settle in, fill out any necessary forms, and ensures that we can begin your service promptly.
  • How long do your services take?
    Service times vary depending on the treatment: Manicures & Pedicures: 30–60 minutes Gel Nails / BIAB Nails: 60–90 minutes Facials: 30–60 minutes Waxing: 15–30 minutes Exact times will be confirmed when you book your appointment.
  • What should I do if I need to cancel or reschedule my appointment?
    We understand that plans change! Please call or text us at least 24 hours in advance to cancel or reschedule your appointment. Cancellations made less than 24 hours before your appointment may incur a cancellation fee.
  • Do you use cruelty-free or vegan products?
    Yes! We are committed to using high-quality, cruelty-free products wherever possible. We also offer a selection of vegan-friendly nail and beauty products.
  • Can I bring my children with me?
    We love kids, but to ensure a relaxing experience for all our guests, we ask that you arrange for childcare during your visit. If you do bring your child, please make sure they are supervised at all times.
  • Are your technicians licensed and trained?
    Absolutely! All of our technicians are fully licensed, highly trained, and keep up with the latest trends and techniques. We take pride in maintaining a professional, clean, and safe environment for our clients.
  • What if I have allergies or sensitivities to certain products?
    Please let us know about any allergies or sensitivities before your appointment, and we will be happy to suggest alternative products or services that suit your needs. We also offer patch tests for certain treatments to ensure your safety.
  • How should I care for my nails after a manicure or pedicure?
    To extend the life of your nails, we recommend: Avoiding excessive exposure to water (e.g., washing dishes, swimming) right after your appointment. Using cuticle oil daily to keep your nails moisturized. Avoiding rough activities that might chip or damage your nails. If you have gel or acrylic nails, avoid using your nails as tools.
  • Do you offer gift cards?
    Yes, we offer gift cards in various denominations. You can purchase them online or in-person at the salon.
  • Is there parking available?
    Yes there is free public parking bays all along Northfield Avenue, in addition on the side roads you can also park for free, just check the times on the side roads as there are parking restrictions for example 9am-10am, and 3pm-4pm. Please check the times yourself as time vary on roads.
  • Can I bring pets ?
    We do not allow pets unless of course they are guide dogs or assistance dogs. If there is a special situation please contact us to ask.
  • 5 Day Repair Policy
    In the event that you do encounter any issues after you have had you’re nails done with us, we operate on a five day repair policy for all gel manicure services and three days on classic nail polish. Please report this to us including a photo to info@kukolondon.co.uk or contact us by phone to inform us. We will be happy to carry out any chip repairs free of charge for the effected nails within this time. After this period, there will be a charge for any repairs.
  • The right to refuse treatments
    At Kuko London It we value our staff and see our team all as one big family. Our team is trained to the highest standard to act in a polite and professional manner towards our valued customers. We do not tolerate any form of rudeness or disrespect towards the Kuko team. Please note, we reserve the right to refuse treatments if we feel that a customer is acting in this manner or if there is a disease or infection we can not treat. Kuko reserves the right to amend Terms and Conditions as and when it is considered necessary to do so. Reasonable notice will be given for this. Thank you for your understanding.
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